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FREQUENTLY ASKED QUESTIONS
How do I book an appointment with The Marriage Savers cleaning company?
You can contact The Marriage Savers in three ways:
- By phone at (403) 813-6343
- By email at firstname.lastname@example.org
- Click on the “Request a Quote” button and complete the form
To best understand your individual cleaning needs or if you have any special requests, all quotes are completed in person. We take the time to talk with you, learn what is important to you, and give you an accurate quote.
Do you service my area?
We do service Calgary, AB, and surrounding areas (Airdrie, Okotoks, Langdon, Chestermere, Bragg Creek).
For areas out of Calgary, AB, a gas fee will be applied.
How does The Marriage Savers estimate the price for the cleaning services on my premises?
We complete all of our quotes on-site (house cleaning services, new construction, renovation, or business) to ensure that we are giving you an accurate quote based on frequency and scope of work, such as a spot clean or deep clean.
Please keep in mind that the consultation is a time for all parties to meet and share information regarding the servicing of the premises. Not all cleaner-client matches are appropriate; therefore, we reserve the right as a cleaning company to decline services.
Do you bring your own cleaning supplies and equipment?
Yes, we bring our own cleaning supplies and equipment because we have learned through years of experience which products do the best job. Whether you need carpets vacuumed, deep clean, or have special requests, we are sure to have the proper equipment to handle it all!
If you would prefer for us to use your cleaning supplies, we will do that, but cannot guarantee the same results.
For business cleaning, we can also provide paper products, garbage bags, and hand soap and invoice you accordingly.
What are the services rates & payment methods?
Our rates depend on what you require, so we provide a full and complete quote after meeting with you on-site to accurately assess your needs.
1) Credit Card
2) Email Money Transfer to email@example.com (Preferred Method).
3) Cheque payable to The Marriage Savers (FOR COMMERCIAL ACCOUNTS ONLY). Send it to:
PO Box 38010 Country Hills Calgary, AB T3K 5G9.
Will my price increase periodically?
There may be a nominal annual increase to cover increasing costs such as wages, equipment, and fuel. We will always advise you in advance of any price increase.
Do The Marriage Savers provide cleaning services during extreme weather conditions?
The Marriage Savers will provide limited or no services during incidents of extreme inclement weather. Limited or delayed service may occur in severe thunderstorms, in dangerous cold or hot conditions, and in any city declared a weather emergency.
Are my things safe with your employees?
We conduct police background checks, verify job history, and interview in-person on every prospective employee. All of our employees are also bonded and insured. We are proud to be one of the most trusted cleaners in Calgary, AB.
How do you handle accidents in my house or office area?
While our team members are trained in proper cleaning procedures, accidents do occasionally happen. If something ends up broken or damaged, we step up to make it right.
We will repair or replace the item as quickly as possible and file an insurance claim whenever necessary to resolve the situation.
Do I have to tip your employees?
Tipping is not expected, but if our professional cleaners impress you, please feel free to tip them if you feel so inclined.
What is your cancellation policy?
We request 48 hours’ notice for cancellations. Please call or email and wait for a confirmation.
For cancellations with less than 48 hours’ notice, we reserve the right to charge 50% of your regular cleaning charge as a cancellation fee.
We have an alarm code; how do you handle that?
Our cleaning staff are all security vetted and fully understand the need for security and confidentiality. Our customers issue us keys or swipe cards, and security codes for their alarm system.
What if I am not satisfied?
The Marriage Savers cleaning company is committed to delivering services of the highest quality and reliability. We bring together the best people, the most effective methods, the highest quality supplies, and the latest equipment to deliver on this commitment.
100% Satisfaction Guarantee!
If, after we clean, you notice a mistake or anything you believe does not meet the standards for exceptional quality we promised, just let us know within 24 hours, and we’ll come re-clean it for free.
Our #1 job is getting and keeping you delighted!
How do I prepare for cleaning services?
It is always appreciated if you take a few moments before your scheduled cleaning services to pick up loose items off the floor like clothes, toys, and other household items. The fewer things we have to pick up, the more we can focus on cleaning your home.
How do you deal with an issue while you are performing a Home Check visit?
As your Home Check professional, we will immediately contact you at the first sign of concern with your home or property. If there is an emergency involving the police or fire department, we will attend the scene on your behalf and ensure you are fully informed. Our judgment ensures a quick and appropriate response. If the situation is an emergency, it will be handled in the fastest, safest, and most cost-effective way. In a non-emergency, you will be contacted to discuss and implement a course of action.
Home Watch For Realtors and Builders
The Marriage Savers cleaning company regularly works with Calgary, AB, and area realtors to check in on vacant homes – providing peace of mind to the realtor and homeowner alike. We cover the same list of inspection items that we do for a vacationing property owner. The property is checked every three days. As part of our service, we can provide light house cleaning services to ensure it is ready for the next open house or realtor showing.
What are the advantages of having a Home Checking Service?
Many things can happen to your Home in your absence: break-ins, water leaks, electrical issues, a sudden southern Alberta storm, to name just a few. Even if you have trusted neighbours or relatives nearby, having a professional acting on your behalf is a much more practical option. A Home Watch service provides you with peace of mind whenever you are away from your home. The Marriage Savers will visually inspect all areas of your Home in search of problems or issues. If a situation does arise, we will notify you immediately and remediate the problem along with you.
Because we keep a written record of our visits and what we checked, this ensures your Home-Owners Insurance is honoured.
Do you have a Referral Program?
The Marriage Savers offers a $25 discount on your next visit for all referrals that get an in-home consultation and sign for at least one of our cleaning services with us. This is our way of saying thanks to our wonderful and committed clients and friends!
How is The Marriage Savers cleaning company handling COVID-19?
Our top priority is the safety of our cleaners and customers. We recommend that you also review the https://www.alberta.ca/coronavirus-info-for-albertans.aspx
For reducing the spread of COVID-19. These include:
- Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
- Avoiding touching of the eyes, nose, and mouth;
- Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
- Social distancing and wearing a mask when is required.
We also ask that all customers proactively follow the https://www.alberta.ca/coronavirus-info-for-albertans.aspx to reduce the spread of the Coronavirus during your bookings.
Other recommendations for customers include:
- Stay in a room separate from the one your cleaner is cleaning. This will (1) allow our trusted cleaners to clean thoroughly and without interruption and (2) maintain the 6-foot person-to-person distance currently recommended.
- Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your Home or your cleaner.
My question isn't here!
Call us at (403) 813-6343 or send us an email at firstname.lastname@example.org and we will be happy to assist you! Our team of trusted cleaners would love to help you with our cleaning services in Calgary, AB, and the surrounding areas. Whether you need deep cleaning, carpets vacuumed on a regular basis, or have special requests, our cleaning company is here to help.